Install Fails

[Scott Heiser]

Trying to install via delavo.install.cgi but fails at this point. Any ideas? Where is the log file?

suexec failure: could not open log file
fopen: Permission denied
Premature end of script headers: delavo-install.cgi

I really appreciate your help. If it makes it easier, you can email me at
EMAIL Addy Deleted By Admin REASON: Do NOT post your email addy on the forum

Regards,

Scott Heiser

[Susie Jones]

Hi Scott,

By any chance have you changed the permission on the .cgi file to 755?

Susie

[Andre Foisy]

Trying to install via delavo.install.cgi but fails at this point. Any ideas? Where is the log file?

suexec failure: could not open log file
fopen: Permission denied
Premature end of script headers: delavo-install.cgi

I really appreciate your help. If it makes it easier, you can email me at heiser.scott@ymail.com

Regards,

Scott Heiser


You must pay very careful attention on 2 things!

1) Make sure you upload everything with your FTP client set as BINARY mode
2) CHMOD delavo-install.cgi to 755

Regards,

Andre

[adi wardana adheaul@gmail.com]

:( yes me too,
after i add database and apear
500 internal server eroor
any body can help ?

[Susie Jones]

Adi,

Go back to your hosting and make sure they can deal with the cgi running, some can't. Also make sure you have set the permissions on all three files you have uploaded to your server.

Give that a try and tell me how you go.

Susie J

[Scott Heiser]

Checked and verified permissions on server. Reloaded Delavo in binary format. Stil same isue. What's nexr.

Thanks,
Scott

[Susie Jones]

Adi and Scott,

I found an old thread that offered several solutions and each one is worth trying to resolve the install hiccup.

Here is that link: http://delavo.com/support/index.php/topic,3.msg102.html#msg102

If you are unable to get it installed after trying these suggestions put a ticket into the help desk at http://turbohelpdesk.com/

Good luck and let us know how you go.

Susie