Paypal refunds do now show up in paypal

[inquire@powerupcoaching.com]

Hi, recently processed a refund from a sales made using paypal as the payment processor.

No problems with the sale - it went through fine and delavo records were fine.

Processed a refund on the sale and internally to delavo, it looks perfect - like the refund was processed. But - the refund isn't processed in my paypal account, I had to do it manually.

Any idea what might be causing this?

Thanks in advance!
Lou