Hue Anne
06-13-2009, 02:49 PM
I have a bunch of uncertainties which I hope people can help me resolve.
I just installed the F1.18 package (I think! There's just a single file, pack_f1.dat, right?).
However, even though I just installed it, I seem to be on the non-latest version (1.0). Shouldn't I have been given the latest version to instal? (The version #s seem to refer to the Plugins/Packages rather than Delavo itself, I think...)
With the help of this forum, I tracked down the username/password I needed for the upgrade, and set it off. I got the message it was upgrading, and then after some time, the screen just want blank and the browser message at the bottom left said "Done".
I navigated back to the Upgrade Page (after logging out then in again), but it still says I'm on Version 1.0 (not just "Version" as mentioned in an earlier discussion about upgrading).
I repeated the processs with the same results.
Any ideas of the problem? Or should I raise a support ticket?
Finally - am I right in thinking that ALL the available documentation is in the Master and Member areas on the Delavo.com site? I was expecting some F1.18-specific documentation.
Thanks for any insights/clarifications.
Alex
P.S. A comment on another thread about there not being any "What & Why" documentation, only "How To". That's a major gripe I have with the majority of technical documentation (John isn't out of line with the norm here!), along with a significant proportion of "Internet Marketing Guides". The focus is almost entirely on the "practical step-by-step guidance" without wasting time on "theory"!
I just installed the F1.18 package (I think! There's just a single file, pack_f1.dat, right?).
However, even though I just installed it, I seem to be on the non-latest version (1.0). Shouldn't I have been given the latest version to instal? (The version #s seem to refer to the Plugins/Packages rather than Delavo itself, I think...)
With the help of this forum, I tracked down the username/password I needed for the upgrade, and set it off. I got the message it was upgrading, and then after some time, the screen just want blank and the browser message at the bottom left said "Done".
I navigated back to the Upgrade Page (after logging out then in again), but it still says I'm on Version 1.0 (not just "Version" as mentioned in an earlier discussion about upgrading).
I repeated the processs with the same results.
Any ideas of the problem? Or should I raise a support ticket?
Finally - am I right in thinking that ALL the available documentation is in the Master and Member areas on the Delavo.com site? I was expecting some F1.18-specific documentation.
Thanks for any insights/clarifications.
Alex
P.S. A comment on another thread about there not being any "What & Why" documentation, only "How To". That's a major gripe I have with the majority of technical documentation (John isn't out of line with the norm here!), along with a significant proportion of "Internet Marketing Guides". The focus is almost entirely on the "practical step-by-step guidance" without wasting time on "theory"!