Offline Payments

[JEFF HARDING]

I setup an offline payment under payment options.

Selected it on a product for a $1 CD order that is attached to Kunaki... I also did it with a download product.

Each time I run through a purchase using the offline payment, as a test customer, I end up on a page with the payment instructions (nothing else on the page, nowhere to go but backwards) and that's it.

So, if someone uses offline payment, how would I know that there is a pending order?

Thanks!

Jeff

[Donna Walsh]

When you get the money. :)

This method is meant for things like Western Union, Checks, money
Orders, etc.

Donna

[JEFF HARDING]

Ok, that I get... :-) but how do I deliver? Do I have to enter a manual order in the system or something like that? Also, they are given a reference number, but where is that reference number in Delavo?

Aloha!

Jeff

[Donna Walsh]

You need to provide them with instructions.

If it is a virtual product, once payment clears, send them a URL to
download it. I use a random set of 3 numbers and 3 letters. I tell them
the link is good for 24 hours. Then I change the letters and numbers.
That takes about 1 minute to do. :)

If it is a physical product, tell them to send you their address. Then once
the payment clears, mail the product to them.

Donna

[JEFF HARDING]

Got it... thanks, Donna!

Aloha!

Jeff

[Andre Vas]

Easy!

Step-by-step:

1. On the offline page, tell them how to pay. Tell them to send money order to XYZ. And to include their full name.

2. When you get money order, go to: http://yourdelavo.com/DELAVO/master/customers/orders.html?flush

3. Type their name into this box:
http://i56.tinypic.com/2wnmj3d.gif

4. Then click checkbox and select: Mark Paid, like so:
http://i53.tinypic.com/fjg9wn.gif

Now download link will be generated next to their record.

NOTE: Above link I gave you is not available through Delavo top menu.

[JEFF HARDING]

Hey, thanks Andre... very nice feature, but why the heck is it not in the Delavo menus?
I also don't remember seeing that in the manuals or videos... where do we find out about these tips and techniques... well... other than in the forum from you?

Aloha!

Jeff

[Donna Walsh]

It is in the Sales -> Customers Manual for Delavo Gold.

And everyone finds out about how to use Delavo by playing with it. :)
That is how I learned.

Donna

[Andre Vas]

Hi Jeff,

Yes, older versions of Delavo had:

1. Customers -> Sales
2. Customers -> Orders (which is the link I included above)

They took out #2 because it perhaps was confusing people as it's similar to #1.

But fact is... I find #2 way more useful then #1 and only use #2. Including because it tells you number of uncompleted orders.

That's the only feature they took out. So you're not missing out on anything else.

Best,
Andre

[Donna Walsh]

In order tofind sales that are not paid, in the search box at Customers->
Sales, check the box for Unpaid sales then the search button.

Only the unpaid sales will display.

This is also a good way to check to see if anyone is trying to rip you off.
If you see a bunch of logins from the same person within minutes, most
likely that person is trying to find a way to get your product without
paying!

Once you find them, you can ban them. :)

Donna

[JEFF HARDING]

Thanks for the tips and help...both of you!

I find Delavo to be both exhilarating and once in a while challenging, but you have relieved some of the frustration... thank you!

Aloha!

Jeff