Failed installation

[Lee Graham]

I had DELAVO up and running about 10 days ago and was setting up a few test products pageake membership etc, no problems there. Today I thought I try the automatic upgrade to 1.1, big mistake, this failed and left my original install in a mess.
Ok I thought, I'll just delete the old installation directory and the database tables and start over. 4hrs later I still trying to install the latest version. no matter what I do I get to about 21% and then Ii get the following message

DIED: failed to read ovaled/kit.hostconf/config/hostconf_db.conf.en.comp.pl: No such file or directory at delavo-install.cgi line 553.

delavo-install.cgi:553 main::__ANON__
delavo-install.cgi:840 main::actionDataModify


I have cleared out all the files and retried several times and stuck at this point, anyone any suggestions?

p.s. I also noticed that within my DELAVO folder the installation has recreated the path to the DELAVO installation so I have...

/home/username/public_html/DELAVO/home/username/public_html/DELAVO/installation files (the underlined path was created by the install,) this is not normal, is it? I don't recall seeing this when I did the original install 10 days ago, but there again I was not looking for it

thank you
Lee

[Andre Foisy]

You restarted everything from scratch and you always get the same result?

Are you installing this in a "add on" domain to your hosted account?
If so remembers that you have to install from the root of your "add on domain"
not from /public_html/

i.e.
/home/usename/public_html/youraddondomain.com/ from here
/home/usename/public_html/ not from here

Otherwise you should address this to the help desk.
http://turbohelpdesk.com



Regards,

Andre Foisy

[Lee Graham]

Hi Andre
I'm using a subdomain, so Im installing in /home/username/public_html/subdomain_folder. this was the same path I used when I successfully installed it 10 days ago.

Ok I will log a ticket

Lee