500 Internal Server Error Before Installing

[Reid M.]

Ok, so i have my delavo-install.zip, my delavo-jin.par, and my delavo-install.cgi.
For the install
1) I went in to filezilla and created a new directory (delavo)
2) I got those 3 files and uploaded them to the Delavo directory, and then I go to mydomain.com/delavo/delavo-install.cgi and i get this:
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, my@mydomain.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

Please Help...

[ECS Dave]

Did you change the permissions on the delavo-install.cgi file to 755?

Try that, then report back here your results, so others will know...

Thanks...

Be Well!
ECS Dave

[Reid M.]

Bravo Dave! I gave the directory 755 permissions at first... is it ok if i leave it like that? Thanks!!

[Brian Collins]

Ok, so i have my delavo-install.zip, my delavo-jin.par, and my delavo-install.cgi.
For the install
1) I went in to filezilla and created a new directory (delavo)
2) I got those 3 files and uploaded them to the Delavo directory, and then I go to mydomain.com/delavo/delavo-install.cgi and i get this:
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, my@mydomain.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

Please Help...



Hi,

If you want the script to run in the delavo directory - you should put the installation files in the public_html directory and run from there (making sure that you have changed permission on the install cgi file to 755 to run it).

Brian

[Reid M.]

Ok, now i see. Since I actually created a directory called delavo, as you said Brian, it is now mydomain.com/delavo/delavo, is there ANY way I can fix this, or should I uninstall delavo from my server and do it over again?

[Brian Collins]

Ok, now i see. Since I actually created a directory called delavo, as you said Brian, it is now mydomain.com/delavo/delavo, is there ANY way I can fix this, or should I uninstall delavo from my server and do it over again?


You can but the time it takes it is better to clear down your mySQL database and re-install from the public_html directory.

Brian

[Reid M.]

I`ll just go back to Phase 1 now that I understsand it ;)

[Nathan Bray]

Hi I'm getting the same message as Reid M... did you figure out what was causing the 500 error?

I'm using dreamhost and also set all permissions to 755 for the files. Tried running from root and then also from a directory but get the same message.

Thanks in advance if you can give anymore advice, or what I should ask my host.

================================================== ==========

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, webmaster@mydomainname.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

================================================== ============================

[Stan Wise]

Initially I got an error500 but it was an easy fix by removing the first line of the .htaccess where it has execcgi type as some servers do not allow overriding the cgi settings.

I hope that helps at least one of you!

[Pete Hudson]

Stan, can you give us more info on that first line of .htaccess?

I came across 2 lines of .htaccess, but didn't find anything in regards to the exerccgi...

[Nathan Bray]

I also checked my .htaccess file and this is what my file says, also did not see any lines which say execcgi ... should I remove any of these lines? Still stuck... if anyone else has issues on dreamhost any help would be appreciated.

1.
#--- DH-PHP handlers ---
2.
AddHandler php-cgi .php
3.
Action php-cgi /cgi-bin/dispatch.cgi
4.
#AddHandler fastcgi-script fcg fcgi fpl
5.
#AddHandler php-fastcgi .php
6.
#Action php-fastcgi /cgi-bin/dispatch.fcgi