PDA

View Full Version : Affiliate tracking not working.

Richelo Killian
07-20-2009, 01:15 PM
Hi,

Been using Fantasos and now Delavo for a LONG time. Know my way around it pretty well.

So, I setup a new product/package. I created a special affiliate group for this. I added the group to attached to the user through the product. I set the package to be available through the aff group.

I manually added the aff group to one of my test users.

I added the aff.js code to ALL pages on the sales site, as well as all the order pages. Because it wasn't working, I added it before AND after the <body> tag.

I go to the main sales site, appending: ?aff_id=10

I check the cookies on the site, and yes, the aff code cookie IS there!

I start the sales process, and follow it through right to the payment processor.

I go back into Delavo, and check the unpaid sale.

NO AFFILIATE!

I am at my wits end on this one!

The ONLY thing I can think of which MAY be causing the problem...... My Delavo is on one server, while the sales site is physically on a different server.

Anyone have ANY ideas?!

Thanks
Donna Walsh
07-20-2009, 05:05 PM
What js code did you use? You should use aff.js without anything before
the aff part. There is an error in the manuals which has been fixed.

I am sendingthe revided manual to John today so it shuld be avaialble
soon.

Donna
Richelo Killian
07-20-2009, 06:20 PM
Hey Donna,

Yup, am only using the aff.js.

I have not tested it, but, it COULD be because all my order pages are HTTPS, and I am calling the JS with just HTTP.

WAY tired right now. Will test 1st thing in the morning, and report back here.

Cheers

Richelo
Richelo Killian
07-21-2009, 06:53 AM
Right, I have now changed all references to HTTPS.

This is my EXACT line of code. I just changed the domain name:
<script language=javascript src="https://mydelavo.com/jvm2/aff.js"></script>

I checked in the directory, and the aff.js script IS there.

The main sales page is loaded using: http://www.mysalespage.com/?aff_id=10

There IS a cookie set: jvm_aff_id, and it sets the domain correctly for the sales page, as well as contains the correct aff id.

Either I am doing something really stupid, or, something is wrong in Delavo itself. Pretty certain it's me, but, just can't figure out WHAT! It's not like I haven't done this 100's of times before! ;-)

ONLY thing different with this one is the fact that it is physically on 2 different servers.

ANY help would be GREATLY appreciated!

Kind Regards,

Richelo Killian
Brian Collins
07-21-2009, 11:41 AM
Richelo,

I don't know if this will help but I am still using the old format on my sales pages for the fantasos aff.js and all is tracking correctly, give that a try.

Brian
Richelo Killian
07-21-2009, 01:51 PM
As expected, it was a STUPID/MORON/LAZY User error! ;-)

Thanks for Brian for helping me pin down the problem!

Turns out, I was using: <a href='https://

Instead of: <script>jvmPrintHref('https://

For the order button.

Works 100% now!!!

Thanks again Brian!

Cheers

Richelo