Small Bug Large Bite

[Bruce Hughbanks]

Noticed a small bug that could have a large impact on sales that is noticeable in IE7 and IE8 which we all know happens to be used by a large group of people especially new to the Internet.

Description:
Warning Error Message appearing at the lower left corner of browser when on Order page 2.

When you have a 0.00 price on a product there is no warning error message. It occures only when you have an actual price set for the product.

When using IE, place an order on page 1 and when you land on page 2 of the order process, look at the lower left corner of your IE browser and you will see a Warning Error Message. (Done.. But with Errors on the page).

It's a small issue but to many just seeing a warning these days is a red flag.

I personally will not purchase a product if I see errors on an order page and I'm sure others feel the same way. I'll simply just return to see if they are fixed and if not then I just move on.

It appears only to be a simple Syntax error, but unfortunately its on the most important page prior to a sale and to someone who is already cautious about online purchases, it could send them running.

Any chance you can get this resolved.

Best Regards,

Bruce Hughbanks

[Donna Walsh]

II have 7 different Delavo installs on 3 different servers and I checked every one. I do not get that error message with or without IE.

Donna

[Bruce Hughbanks]

Hi Donna,

Can you post one of the order links you've tested so I can see if it shows up on my end.

I've just contacted 3 other people using the links below just to make sure it wasn't just on my end and they all say the same thing. They are all seeing the error icon.

Here's the links I've had the others use to verify in IE7 and IE8:

http://use-sell.com/2/1512496nl/order

- Click on the order button and it takes you to step 1
- add Email (can be test@domain.com) and it takes you to step 2
- There you should see the warning exclamation mark in the lower left corner of the IE browser.

http://use-sell.com/2/1512720pb/order

It's on every step2 order page of all his products.

Best Regards,

Bruce

[Brian Collins]

Hi Bruce,

I can confirm that the templates are showing a syntax error (please don't post affiliate links in the body of a post).

Please can you confirm if this is a problem with your installation as this is a Delavo only forum and you have used examples for use-sell products (f so please report the problem in turbo community too - if you would be so kind).

Although I appreciate what you are saying - it is a template error associated with the latest I.E. (I tested with FF too - no problems) - lol I.E. has never really been "standards based".

Brian

[Donna Walsh]

OK I do see what you mean. Though i don't get the message, I do get an error symbol.

As Brian said, it has something to do with IE

Donna

[Bruce Hughbanks]

Hi Brian,

Sorry about the links.

The links used are from John Delavera's actual account and not from a TM'ers use-sell account so there shouldn't be any affiliate id attached to it.
But then again John's very creative and might have done something I wasn't aware of, so since you've already confirm should I go ahead and edit them out?

Yes, I'm confirming that this is a problem with ALL Delavo installs because it occurs on delavo default templates themselves as well. I was hoping that changing from the default templates to other templates it would resolve the issue but doesn't.

It occurs regardless of what templates are used.
Somewhere a javascript code has a syntax error that needs corrected that is above the template structure when calling up the step 2 order form.
A simple fix for your programmer.

Firefox actually just doesn't display JS warnings. Would be nice if IE did the same but sometimes it's helpful when designing sites.

I'm with you my friend, I think IE stinks but unfortunately stats show a huge portion of visitors to a site ends up being IE users. Unless of course your target market is more experienced.

Best Regards,

Bruce