Godaddy says CGI has script error

[Pete Hudson]

I uploaded the 3 files to the root file of domain on my godaddy hosting account (verified it meets requirements).

I kept trying to open CGI page and kept getting 500 error.

I called godaddy. They checked my hosting account, says everything is good and that there must be an error in the CGI script.

I tried unzipping the downloaded script, reupped new files and got 500 error again.

Can I download the file again...or is there anything else I can do?

Any help would be appreciated.

Pete

[Janet Sawyer]

Pete,

a lot of us are experiencing web hosting 500 and other errors.

First off make sure you have changed the permissions on the files you've uploaded to "755"
Then run the install.cgi.

If that doesn't work re ask godaddy to alter your mod_security settings for your domain name.

I have mine hosted on hostgator and had to ask them to whitelist my domain name in the mod_security settings. Which they did very quickly.

Hope that helps.

Janet

[Brian Collins]

Hi Pete,

Have you checked two things.

1. can you run a cgi script from the directory where you are trying to run it (not all hosts for instance will allow a cgi to run from the root directory).

2. Is the install file permissions set to 755 - cgi files need this to run on any server (practically any server).

Brian

[Pete Hudson]

I did change the permissions to 755 and I verified that I can run cgi scripts from my root domain.

Godaddy would not let me whitelist the security settings. They told me I may need custom script work done on a php.ini file...anyone know anything about that?

Has anyone had success with this script on a godaddy account?

I'm about to pull my hair out with this thing!

[LG Williams]

I don't have any of my sites hosted with GoDaddy and have heard a lot negative in regards
to that...even purchasing domains there, seems GoDaddy is NOT very Internet Marketer friendly.
I have purchased domains there, but have heard so many negatives I use only NameCheap now.

I do hear a lot of good feedback re: HostGator. Their prices are reasonable enough and have not
heard any thing negative about them.

My personal choice is HostMonster, their price on dedicate IP is more than reasonable, that's my opinion...
and as you know opinions are like noses...everybody has one and they are all different.

Good Luck
LG ;)

[Brian Collins]

I did change the permissions to 755 and I verified that I can run cgi scripts from my root domain.

Godaddy would not let me whitelist the security settings. They told me I may need custom script work done on a php.ini file...anyone know anything about that?

Has anyone had success with this script on a godaddy account?

I'm about to pull my hair out with this thing!


Hi Pete,

I had someone with a Godaddy hosting account e-mail today with the same problem - I too have heard of problems with Goddady hosting but never had an account with them.

I will copy the advice I gave in my answer - it may help but is only a suggestion:

"The best thing I can suggest to you would be to try the installation in your cgi-bin directory – i.e. http://yourdomain/cgi-bin/installationfileshere

Not all hosts allow cgi to install from the root public_html directory, I do not have a Godaddy hosting account so I cannot confirm if this is the case."

Brian

[Steven Hancock]

From everything I've heard, GoDaddy has a pretty strange setup on their servers that isn't compatible with a lot of scripts.

My personal opinions of GoDaddy aside, if you want to host there, try to work with them to get the script running even if it does mean installing it in your cgi-bin. I can't guarantee that it'll work at all because of the way their servers are configured, but it's worth a try if you really want to host there.

If you have your domain registered through GoDaddy I'd recommend transferring it out to another registrar (personally I have a domain reseller account so I get my domains cheap, but NameCheap is good too). This isn't just a scare tactic, read their terms of service and some of the "horror stories" that have been posted online. If you're doing any kind of email marketing or affiliate marketing and GoDaddy gets a single spam complaint, regardless of whether or not you or your affiliate were actually spamming, they can and will take ownership of your domain and you'll have to pay upwards of $100 to get it back. They'll usually give you 48 hours to "prove" you weren't spamming by showing them proof that the person complaining opted in, but when you're dealing with affiliates you can't always get that proof in 48 hours since you don't have access to their autoresponder accounts.

[Hue Anne]

I did change the permissions to 755 and I verified that I can run cgi scripts from my root domain.


Do you have to chnage the permissions for the three files uploaded or only the
install-cgi file?

I have changed the permissions for the install-cgi file but still getting 403 error.

[Brian Collins]

I did change the permissions to 755 and I verified that I can run cgi scripts from my root domain.


Do you have to chnage the permissions for the three files uploaded or only the
install-cgi file?

I have changed the permissions for the install-cgi file but still getting 403 error.


Hi Kola,

Only the install-cgi is required for 755 - you need to check with your webhost.

Brian