Username/password error

[Manoj Prasad]

I have been trying to download the package but the system is throwing me out everytime with invalid username/password. I am using the absolute same uid/pwd combination for the delavo site anyway [even here]

[ctr meter]

I am getting the same error too. I use the same uu/pw combination as I used to login on to the site as well as here but still the same error. The site help.use-sell.com is not accessibe also.

[Steven Hancock]

Same problem here. I got my license code with no problems but when I try to download it says "Wrong username or password" and I'm using the same username/password that I used to login here and at use-sell.com/2

[Jeff Usher]

Same here as well. Followed everything exactly as stated and even used the "forgotten password" option and received all the usernames and passwords via email. None of them work.

Have to say this does not bode well for a product launch on this scale. If the owners can't set up the system correctly then what chance do buyers have !

[Don Lester]

Glad to see it is not just me. I tried the designated User and Password several times. Nothing changed? Double checked both parts for syntax or spelling errors but did not find any. Any ideas would be greatly appreciated.

Don

[alex alaska p]

hey all,

i'm also having same problema. got my "DELAVO License Auto-creation Form" CODES okay, but when i fill
out info for the "Request your installation package" it says either my username or password is wrong. the thing is,
my UN/PW works for everything else. (e.g. use-sell account, delavo forum, etc.)

alx ???

[Stephen Crooks]

Yep, the same problem here also.. I guess we have to wait for it to be sorted.

[Hue Anne]

Ahhh,
something cosmic and wonderful is happening.....
all across the world we are all getting the same error
must be an amazing reason for this.....

[Larry Fleckinger]

Ditto for me....it is a no go to download the installation package...keep getting error on user name and passoword.

[Christine Sutherland]

Guys, is it that the password is that OTHER password that is near the bottom of page one of your welcome email (not your account password, but that other password starting with D - trying to be discreet here :-))

Everyone is a step ahead of me with finding the software file. Where on earth is that?

[Anastasios Tsapilis]

Same here. Tried everything inlcuding the D... password as well as logged in, changed my password and tried again. Nothing works :(

[Christine Sutherland]

Yep, I see, I thought I'd got past that page where you ask for the installation script, but on going back there I see that passwords are rejected. Must be a little glitch. Hopefully the techies will be out of bed in about 4 hours and sort it out :-)

[Andy Wilkinson]

Yep - I'm getting the same "username/password error" as you guys. Look forward to seeing a solution soon,

Andy

[Ward Tipton]

Okay, at least I know it is not just me. I tried my UN/PW, my UN with secret password and even my UN with the original PW and still getting an error message. At least there are enough people having this issue that it will be addressed. Can't beat it ... especially given the opportunity to beta-test it at this price (THANKS JOHN!) but not going to do me any good if I cannot even download LOL

Thanks again and looking forward to the responses.

[Philip Essex]

i'm also having same problema. got my "DELAVO License Auto-creation Form" CODES okay, but when i fill
out info for the "Request your installation package" it says either my username or password is wrong. the thing is,
my UN/PW works for everything else. (e.g. use-sell account, delavo forum, etc.)

[Hue Anne]

same here! login error..

[salvatore vannutini]

yup, me too.

[Rainer Kahlenberg]

Me too!!
Everything worked until i tried to download - * Wrong username or password !!

[Hue Anne]

Me three!

I also have the same error.

Anybody here was successful in downloading delavo? Or everyone else is having the same problem?

[Bruce Eichelberger]

Add me to the list... waiting for help on this error.

[Hue Anne]

same here :(

[Marco Remotti]

Me too!!
* Wrong username or password

[Brian Collins]

Hi All,

Hmm, I have downloaded and installed this morning - I used my Fantasos (TM) username and password though - which happens to be the same username and password for my affiliate account at use-sell.

Give that a try guys.

Brian

[Manoj Prasad]

I don't believe that I have a Fantaso un/pw as it was only Delavo that I registered for.

[Brian Collins]

I don't believe that I have a Fantaso un/pw as it was only Delavo that I registered for.



Hi Manoj,

I know it is strange that the un/pw that was sent in the e-mail does not work, it did not work for me either, it may be that you have signed up to John's system at use-sell more than once - if this is the case try other un/pw details.

Brian

[Tony Smith]

Hmmm... judging by the posts in this forum, it seems the most pressing concerns are with the user name/password issue. It appears that no one from the company has dropped in to give an answer or to let us know they are aware of it.

Perhaps they will send out an email when this is resolved so we can get on with productive things. I think I'll drop by the http://turbohelpdesk.com/ so I'll be sure to get notified when it's fixed. That way I can go work on other things...

Happy Memorial Day to all who are celebrating it!

Cheers,
Tony

[John Horsch]

Why cant I download the software. I got my license # and logged into www.use-sell.com/2 but when I try to download it keeps saying wrong username or password. I am using the same info as when I log in to usesell2 so why cant I download the software?

Please fix.

Thanks,
John

[Andrew Kelly]

LOL

What a shambles!

I don't think I will waste my time with this one, if they can't set up their sales system themselves it begs so many questions!

My username & password also incorrect

LOL

[Theo Kiers]

Yep, same issue here. Glad I found the forum and that I am not alone.

Theo

[Brian Collins]

Hi,

Am I the only one that managed to download and install Delavo (tm) sucessfully - anyone else out there?

Brian

[Tai Bai Zhand]

I too am unable to access and download the script, same response with the D password or my own login which is working everywhere else.

[Mel Douglas]

Same here. I even tried changing my password in the Delavo backoffice. That didn't help either.

[Roy Fielding]

Yup Same Thing..

Wrong User And Password...

Nice To Know I'm Not CRAZY!

Roy Fielding

[Chad Carlton]

Wow, what a great way to start off a forum. At 2am there were only 2 posts. Hidden agenda here? What a great way to build a forum! Only 9am and “Most Online Today: 22. Most Online Ever: 22 (Today at 09:01:05 AM)”. Things that make you go … HUmmm. Nice to meet you :-\ :-\

[Brian Collins]

Hi,

Only thing I can suggest is these:

"REMEMBER TO USE THE SAME EMAIL ADDRESS YOU USED WHEN REGISTERING WITH THE NOTIFICATION LIST, OTHERWISE YOU WILL NOT BE ALLOWED TO PROCEED."

and

Remember to fill the form at the bottom of the page after entering your e-mail address (if you don't remember you can log into your use-sell/2 account and view your purchases a link there will take you to that page).

Brian

[Trevor Greenfield]

I'm getting the same error too - is someone going to answer any of these cries for help?

[Anastasios Tsapilis]

Brian,

It seams that people with a Fantasos account have had no problem as I noticed another couple of postings similar to yours talking about problems with the installation. So it may be that only people like myself without a Fantasos account have the problem.

Still it is a bit disheartening that despite all those messages there has been no reply from the admin people. Anyway I will check again before I go to bed (OZ time here) and if nothing may be tomorrow again.

If admin reads that at least they can say if they are working at it or not. Communication is the most important thing and the frustrating part for everyone is obvious the lack of it at this stage.

Tassos

[James Cousineau]

Ist day for download after a massive launch. While I also cannot access the download after trying the proper user/pass, and others, I am sure the glitch will be resolved shortly.

[David Canham]

Well I have gone back 2 years and my password is the same all the way back and I can't get the download.

Not very good customer service if you ask me since no authority has ventured in here to answer the questions posted here.

Like to know how everyone else got it.

[Pascal Digi]

Hi to all,

Have the same problem too...is this the big bug of the year? :)

[Ward Tipton]

I saw one of the mods online this morning. I am willing to bet they have been aware of it for some time. As to any modifications or solutions, it looks like we have to wait and see for a bit.

Still, for the price, you have to expect bugs when you are beta-testing. Either it is worth it or it is not but in many cases (like this one I think) it will be well worth the minor inconveniences.

[Angela Horn]

Hey Brian

Yes it seems you are the only lucky dude to have successfully downloaded...as for the rest of us...clearly we have username and password issues :-\

Oh well...I'll come later to see if it's sorted.

Ciao

[Borge Hansen]

Hi,

Only thing I can suggest is these:

"REMEMBER TO USE THE SAME EMAIL ADDRESS YOU USED WHEN REGISTERING WITH THE NOTIFICATION LIST, OTHERWISE YOU WILL NOT BE ALLOWED TO PROCEED."

and

Remember to fill the form at the bottom of the page after entering your e-mail address (if you don't remember you can log into your use-sell/2 account and view your purchases a link there will take you to that page).

Brian


Hi Brian

I guess there is notthing we can do but wait. I have tried all
combinations. Even my name as username and my affiliate
code. Notthing works !

FYI: I tried to download just after 1 AM and left a ticket.

Let's just be patient ;D

Borge Hansen

[Andy C]

I asked them on live chat, and they said they are currently working on fixing it.

[Ken Mathie]

It's International, glad I am not alone. Don't feel disheartend.. I have been trying for a couple of hours and get the same error message... "Wrong username or password". 10,000 signups over a few hours is bound to cause a few hicups. I live in Australia and it's 12:08AM Tuesday here so off to bed. Hope all sorted later in the day.

Cheers,
Ken M.

[Ahmad Syai]

Me too!!

Everything worked but unable to download - Wrong username or password!!

I'm not alone, fuh!

Be Patient.....

[Courtney Fann]

I'm having the same error as well.

[Robert Lawless]

There have been numerous people who have this problem. I am sure they are
working on a fix for this for All members, but if you want to I would go to
the support site (http://help.use-sell.com/) and log a ticket. They might
be able to help you out faster that way.

Not trying to clog up support, but I have not seen any support team here
on the forums...

- Robert

[Maury Riganto]

Yep - add me to the list. Typing in correct user name and password, can't download Delavo. I'm sure this will all be sorted out in due time. What a wonderful concept though - thank you John!!

[Arunas Vendelis]

Hi to all

I just downloaded Delavo. Try it now :)

[Maury Riganto]

Hi to all

I just downloaded Delavo. Try it now :)


Apparently you MUST add a domain name before you can download, even though the instructions say you can do it later (I didn't give a domain name yet - not sure which one to use). Oh well, maybe I'll just pick one and go with it. Thanks!

[Philip Essex]

Hi guys
I got it finally! First the helpdesk sent me an email to login - same info as I always had - then I went to license site and tried like 10 times -finally worked... crikey that took hours........

but it did come through...

regards
Phil

[David Ovenden]

Hi,

If you are having this problem clear your browser history and try again. This was what the help desk suggested to me and it worked.

Regards,
Dave Ovenden

[Borge Hansen]

Hi all

If you have followed the instructions you should be able
to download now. I just did an hour ago ;D

Borge Hansen

[James Cousineau]

Finally accessed, downloaded (including all videos), and installed "slick and easy". Doing all the configs now and hope to have it "up and running" later ... have too much business to get caught up on first :)

Thanks for Delavo - looks great!

[Hue Anne]

Hi everyone,
seems all the bugs are out and I too finally got download ....
but I had an extra problem, I use DAP downloader with IE nde it was corrupting the zip download
and just getting a request.htm template file, basically the template for the page we were on...

So if you are still having trouible an you use any type of downloader program try disabling it...
as well as deleting IE history and temp files...

cheer
have fun all