New Opportunities with Delavo

[Mark Joyner]

Hey Guys,

It’s been great chatting with so many of you over the phone and via email …

It’s also great to see how excited most everyone is now about the potential of what we’re building here.

Because this was foremost on everyone’s mind, I wanted to post about the big opportunities we have for you – the early adopters.

There are three rather significant ways you’ll be able to profit from this.

Before I explain those, first I want everyone to know that we’re going to work out individual solutions with everyone to make sure everyone is not only satisfied – but ecstatic. As those of you I spoke with on the phone know: we’re going to be totally generous here and will work for your success.

Again, the way this was structured before was not tenable in the long term. We could allow it to carry on like that, then let the company fail – then where is everyone? Stuck with some code that is no longer supported – that’s where.

Anyway, I think everyone is getting that now. So, now we have a fun game to play … if we had unlimited options (which we do), how do we set things up so everyone profits and this economic engine is built to last for the long haul?

The subscription model is the first part of it … You’ll learn more about the new pricing structure soon. (Hey, many of you will be given access to 2.0 based on your situation … We see you guys as the essential partners in the new system.)

So, where does the revenue potential for you reside?

Well, outside of using the software to run a profitable business, that is … (isn't that the primary benefit? of course - and future versions of Delavo are going to blow away the past 2.0 won't be as big of a jump as the future improvements will be - stay tuned ... but there are special benefits here for the early-adopters)

There will be three ways:

1. Certified Hosting Providers

The new Delavo will be a subscription service, but will run on your own server. The new Delavo customers will need hosting providers. If you can provide that level of service, we can send you business – you keep all the profit of the hosting fee.

We make money on licensing – we want you to profit every other possible way.

How will this look? We need to work out the particulars, but we need to figure out a model that:

a. Ensures the customer gets quality service
b. Is an easy to understand value proposition for the customer
c. Is relatively standardized

This option won’t be open to just anyone, of course – obviously we need to make sure that the Certified Delavo Hosting Providers meet certain quality and technical standards.

2. Delavo Angels

Construct Zero will be providing front line support to the customers. We have a 24/7 Customer Care Center and guess what – we’ll be taking care of you soon.

But that level of support can’t help people with day to day use of the software. For example, if someone wants to learn how to set up a campaign in Delavo, or wants to add a new product, or just wants to get the thing to work so they can get back to making money … That’s where the Delavo Angels will come in.

We’ll certify Angels to offer direct Angel contracts with the customers. And guess what: you keep all of the profit. If you’re a Delavo Angel – your customers are your customers. We don’t profit from that.

Again, the particulars need to be worked out, but that’s a huge new cottage industry for you Delavo power users who understand the software. The best part is that we’ll be listing you and you can get business directly from us. Obviously you need to qualify and we need to maintain a certain standard of service – and we need to standardize pricing …

3. Strategic Partnership

We plan to offer a very generous residual commission to our Strategic Partners. Yes, Certified Hosting Providers and Delavo Angels can also be Strategic Partners.

That’s it in a nutshell.

The way this is structured will be far more profitable than just giving away hosted accounts.

I’d like to open this up for discussion … Remember, let’s keep it positive. This is a work-in-progress and we’re operating on a “no one left behind” policy. I hope the time we spent on the phone with folks today demonstrates that.

So, rather than try to find flaws (hey, that doesn’t take any special talent), let’s prove how really smart we all are as a group: let’s figure out how to make this a MONSTER - together. That’s a true demonstration of brain power – and from what I learned from you guys today, there’s a HUGE amount of brain power in the room here.

MJ

Mark Joyner
Founder and Chairman
Construct Zero
http://www.ConstructZero.ORG

[Brian Collins]

Hi Mark,

I would like to see a list of qualifications that will be required at each level as outlined above to be discussed first, for a couple of reasons:

1. The planned date of release for this being soon and it would be good to have an army standing by.
2. Will there be a cap on numbers at each level?

Brian

[Donna Walsh]

Yes I would like to see a list of qualifications for the Angels.

From my own experience as manager of John's 1 to 1 Services team, I
found most people do not know how to PROPERLY set up procedures, nor
can they set up anything that is the least bit complicated.

So will there be testing to see how well people know Delavo? And will
there be someone they can contact if they have a procedure over their
heads?

Also would like to know more about the compensation. I would not want
to do anything for much less than what I currently charge.

Donna

[Mark Joyner]

Hey guys, great questions ...

1. Since John knows Delavo the best he'll be personally qualifying each Angel.

2. Angel's get to keep 100% of the service fee for Angel services. We'll do our best to send you customers (and of course will want to advertise your services far and wide as well). The customers will pay you directly for the service.

I think it will be easier for the customers if we can have some level of standardization on the service ... Angels may offer custom add-ons to the service as they see fit, but I do think there should be some baseline ...

What do you think?

MJ

[Donna Walsh]

I agree that there needs to be a standardization of fees.

There also needs to be a standardization on how some things are set up.
For example, some people set up the affiliate commission in the affiliate
group. But the proper way is to set it in the product record. While it
works if set in the affiliate group, this means if you want to set a
different commission for different products, you need to set up an
affiliate group for each of these commissions. Whereas if the commission
is set in the product record, 1 affiliate group can cover commissions from
1% to 99%. The exception is a SCAP where the commission must be set
in the affiliate group.

So if the commission is set in the affiliaite group, the number of affiliate programs
that need to be set up increases. Which just makes for a larger list of affiliate
programs than what is necessary. Since one purpose of Delavo is to simplify
procedures, adding things that are not necessary is a waste of time and resources.

So if an Angel is to show someone how to set up procedures in Delavo,
the Angel him/her self should be setting up the procedure the correct way.

Donna

[Yuzairy Samsudin]

I'm suggesting that former 1-1 Fantasos/Delavo team members (current/former) are given priority for Delavo Angels.

John or Donna can give the names. That should give a headstart. Once we have a few Angels, we can brainstorm among us to set the baseline and forward to John for approval.

As for Certified Hosting Providers, I think at the very least it should come packaged with installation. And maybe personalized support to get the first Product/Package setup. This ensures the customer get the best experience and can start selling fast.

The faster they open shop, the better their cashflow and the more likely they will stay with Delavo.

The hosting provider should be at least on VPS, or better a dedicated server. The provider should also run his/her Delavo on the same server so the provider has vested interest to make sure the server uptime is high. And the provider should also perform nightly backups (IMPORTANT!!).

The hosting provider should also be able to provide additional services like dedicated IP, SSL certs install to make the Delavo installation more secure.

Btw, Strategic Partnership sounds great :)

And count me in on all 3.

[Mark Joyner]

Hey Donna, you're totally right - quality control is key here.

Yuzairy, exactly ... we'd be crazy not to get the team members on board with this first. You guys have the knowledge ... let's turn it into money. Your thoughts on hosting are totally right on. People want to get rolling fast and we need to grease those wheels.

[Andre Foisy]

I believe John already knows me and what I do enough (I'm in here since TurboReferrer),
to see where I could fit, 1 2 3, without the need for me to send an email to the
transition@ address.

What I read as "the plan" above might sound interesting somewhat until now.
Waiting to see the real shape and form of it all as I see some incompatibility with
the FAQ posted by Eric Hall.

Btw, John and I also know that Donna really knows what she's talking about in regards
to Angels.

[Amirol Zolkifli]

Hi Mark,

Do we need to apply for this opportunity or just wait for you guys to contact us? I'm interested with all plans especially for plan 1. Since I'm also providing web hosting services (selling shared and VPS), then plan no.1 is really a good opportunity.

[Mark Joyner]

Hey Andre, the real shape of it is being shaped right now by all of us, so now is the time for input :-)

Amirol, best to contact John to make sure we have you on the list ...

[Fred Lotgering]

Thanks Mark for your inputs. Certainly I will like to explore all three options.

Just wonder about the licensing. This is certainly important for the customer. One reason why I wanted my license on my own controlled server. The reason why I never used the free hosted account in the turbo membership. If you want to build your business you want be in control of it.

Basic Delavo is still free and I expect still licensed to a domain, i.e. Site Flipping is still possible. Changing hosting (to a another qualified server is possible at all times).

Delavo is not transferable to another domain. The plugins are licensed to a Delavo master license, i.e. the domain. I know, I wanted to change my plugins to another domain and ending up purchasing the plugins again.

Customers can still buy plugins, but at an higher price? Higher then current? Seems like. To save he should consider one of the monthly memberships. But that implies he will not have the licenses of the plugins. Just wonder how that works.

Fred

[Yuzairy Samsudin]

I believe John already knows me and what I do enough (I'm in here since TurboReferrer), to see where I could fit, 1 2 3, without the need for me to send an email to the transition@ address.



I echo what Andre says. Do we have to explicitly send email to the transition@ address and tell which opportunity we want to be considered?

And yes, Donna is the go-to woman if you want to screen Angel candidates.
Combine her input and John's, then you would have a pretty good Angels.

Although Angels seems to be an independent contractors in the future, a good understanding and relationship between Angels are also important.
Independent yet a team.

There will be times when an Angel need to pass on the work to another Angel. Either because of short on resources or another Angel is significantly better in that specific area.
So some form of collaboration and teamwork must be present.

[Andre Foisy]

There will be times when an Angel need to pass on the work to another Angel. Either because of short on resources or another Angel is significantly better in that specific area.
So some form of collaboration and teamwork must be present.

Not only I agree, I would even add that there's at least two levels.
Angels and Expert Angels! although the term "angel" is not my
prefered one, sounds weird imho :rolleyes:

[Mark Joyner]

Hey Fred, Delavo 2.0 will still most definitely run on your own server :-)

In fact, there won't be much difference in the first iteration in 2.0 outside of the new licensing model. The real excitement will be in the coming upgrades after this part is handled. It's gonna get a LOT better.

Andre, yeah we might have varying levels of "Angels." (or we can call them something more masculine if you like ;-)

I was thinking: Delavo Fairies, and Delavo Twinkletoes.

You like? (just kidding :p )

All of this is open for discussion of course - suggest a new name! :-)

MJ

[Brian Collins]

Hi,

How about Delavo Administrators?

Brian

[Donna Walsh]

For 1 to 1, we say agents. :)

Also I found out that everyone thinks they can do more than they actually can. So, I created a spread sheet and ask potential agents to fill in what they can do. Well, they can't do CORRECTLY 1/2 of what they say they can.

So I have now set up a series of "tests" where I have potential agents set up different procedures so I know their level of expertise. These tests are based on what clients have asked for. This is a partial list as I have about 50 different things in my tests. Not everyone gets the same procedures to set up in their test as I start by what level of expertise they say they are at and what procedures they claim they can set up. And also because if the procedures are different for each potential agent, they can't tell their friend what they will need to do. :)

- Setting up a Package/product
- Setting up a membership site
- Setting up different levels of a membership site and having the different levels appear on the same order page
- Setting up a minisite
- Setting up a shopping cart
- Setting up questionnaires and with different fields
- Setting up shipping for various countries
- Setting different shipping prices according to country and also different shipping methods
- Setting up Kunaki
- Changing order pages, thank you page and promotional page templates to match the sales page
- Changing the Delavo template to look like the client's website.
- Changing the Delavo logo to the client's logo
- Using inc to place the 1st order page stuff on the sales page
- Setting up different Payment Processors: Paypal, Clickbank and 2CO because these 3 are the most common
- Setting up 3 different kinds of affiliate programs: normal, SCAP, customer's only
- Setting up affiliate series
- Setting up sequential OTOs
- Setting up upsells
- Setting up a rewards program
- Setting up a coupon with specific parameters
- Setting up invites
- Changing TAR to Aweber and GetResponse
- Setting up 3rd party script especially a forum.
- Integrating Delavo with TDM and/or Contepass
- Setting up an API
- Setting up the plug-ins such as follow-up manager, etc. I usually have them set up a minimum of 5 different plug-ins from easy to difficult.
Etc.

And of course figuring out what the problem is if the procedure doesn't work correctly. But they get some help as my agents get a document I created on how to fix a bunch of things.

So by this series of tests, I can weed out who can do and who cannot do certain procedures and I then can assign procedures to agents who are capable of doing the procedure. This makes for much better customer satisfaction. :D

Of course if the agent has said they are a master or I see something is very easy for a potential agent to setup, I do not make them do all of these but go to the hardest and then work backwards.

Also, most procedures will have multiple parts so that even if an agent can do some things, they may not be able to do the whole procedure. One such I have attached so people can see a real procedure request. And I actually consider this a very easy setup although dripping content is not possible and the client was told this. I suggested he deliver by autoresponder which he agreed to do so we set up a series of autoresponder messages that are delivered according to the length of the membership. (PLEASE NOTE: This is now possible through the Content Management plugin but was not possible at the time this request was received) So an agent also needs to be able to suggest a viable alternative if the client requests something that is not possible.

These same tests could be used for setting up an Angel certification program. However, because an Angel must know EVERYTHING about Delavo, they would need to be much more extensive.

Donna

[Donna Walsh]

Andre

:) I have 3 levels:
Agent, Expert Agent, Master Agent

Donna

[Yuzairy Samsudin]

when you say Angels, I can't help to imagine the girls from Charlie's Angels

how about Delavo(tm) Certified Consultants?

DCC for short?

PS those old days... DCC file exchange on IRC

[ashish moon]

Hello Mark

I am the late riser to this and the other thread by John...but nonetheless wish to make most of the opportunity (and party! :D), as so far, John has always provided me with fair deals to say the least whenever such transitions or changes have taken place - and I am sure things will not be different this time.


I am really happy :) and feel priviledged to have got you on taking mission Delavo further, and look forward to the best days ahead, perhaps better than what I had designed with my efforts so far (- I have written to you and John on this at length - sent to transitions AT delavo.com - I hope you go through my letter to understand my current situation)!


Of the 3 opportunities, I request you to keep me on your list for the Option #3 - as that seems to be the closest alternative to my efforts on offering value-loaded, hosted Delavo accounts.


"We plan to offer a very generous residual commission to our Strategic Partners. Yes, Certified-Hosting-Providers and Delavo-Angels can also be Strategic Partners." Although the message is clear - I hope this in no way means that SPs will be offered only to CHPs and DAs.

-Ashish

[John Melanson]

It seems with the responses here that there are a limited number of agents already qualified to do these tasks. Donna, do you have a number of current agents that you could share?

The reason I ask is that I (and others no doubt) would be interested in being trained further in these areas to be able to become agents at some point.

I'm sure I fall into the group that thinks that they can do more than they actually can. It would be nice to close the gap in that area. Will there be any (more) training offered? (like you don't already have enough on your plate?!?!?)

~John M

[Donna Walsh]

John

I do not know what JD and MJ are planning for agents.

Yes, I have my own list of agents that do procedures for me but I can't
post that list as they are my agents I use for my business. :)

If enough people ask me for training, I could set up some workshops.
But my time is limited so they would need to be paid workshops. :(

Donna

[John Melanson]

John

I do not know what JD and MJ are planning for agents.

Yes, I have my own list of agents that do procedures for me but I can't
post that list as they are my agents I use for my business. :)

If enough people ask me for training, I could set up some workshops.
But my time is limited so they would need to be paid workshops. :(

Donna

Donna, I only meant in numbers, not names. Agent training is something that would interest me, even with a cost involved. Thanks for the response.

~John M

[Donna Walsh]

Hi John

I have 5 agents for my personal procedure business that I use when
I am too busy to do the procedure myself. I share the fee with my
agent 50/50 as I still need to inspect and make sure the procedure
was set up correctly.

For the 1 to 1, I have more, I think about 15.

Some can only do basic stuff while others can do more complicated
procedures.

Donna

[Mark Joyner]

Why "paid workshops :-( " ?

Should be "paid workshops :-) " you'd get paid for your knowledge and time and that would be terrible ;-)

[Donna Walsh]

LOL

Yeah it would be terrible for me to make money teaching people how to make money. :p

Donna

[Mark Joyner]

:d
:d
:d

........................

[Donna Walsh]

Yuzairy

When you use the word "certified" it sounds like the person got training
and then took a test to prove they are qualified.

So unless there is some type of testing to qualify someone, I don't think
the word certified is the correct one to use.

Donna

[bnylus]

Thanks for putting out more information Mark and everyone else in the conversation. When I first heard the news it was sort of difficult to swallow since I have been working on a project hosted accounts were to be used. So it was kinda disappointing to think our product release has to be delayed yet again.

But this conversation clarified a few points so and I see now, it doesn't really change our plans that much, only need to do what it takes to be certified host (I have a dedicated server), maybe Angel but am not certain because that direction is not in line with the rest of our plans. Who knows. Going to wait and see.

I suppose I would need to use that email to initiate and express interest?

My one hope is we won't have to carry 4 subscriptions (1 for support, 1 for Club Delavo, 1 for Delavo itself and 1 for plugins). From Eric Hall's FAQ's the support subscription will be going away and replaced with a subscription. It sounds like there's only one - for plugins but I can't be 100% certain from what I read. It is also unclear if the Club Delavo subscription will continue if we upgrade. Sounds like it might be.

[Fred Lotgering]

Just wondering, I was going to add another two plugins (one John recommended in the last special Delavo class). I assume it is better to hold on any expansion until Delavo 2.0 is available and memberships are define.

If somehow it should be better to continue getting those plugins now, let me know.

[Mark Joyner]

Hey guys, some general advice on this:

- don't slow down your business plans for anyone - or any thing

I'd love to selfishly say "slow down your plans for 2.0" but that would not be in your best interest.

With that said, we're moving as fast as we can on 2.0 ... We're advising everyone to keep their current installation until they are absolutely clear about how the upgrade will affect them.

Over time we're going to work with everyone one on one (as needed) to help them transition.

Mark

[Jack Sinclair]

Mark, count me in on all 3...sounds like your wizard mind is at peak performance!

[Brian Collins]

Hi,

I have seen some e-mails today that suggest that Delavo 2.0 is just around the corner.

Do we have a list of requirements that can be shared to be a Delavo Angel or more specifically for me at least, minimum or recommended requirements for Delavo Hosting?

Brian

[John Delavera]

Brian

1. A dedicated server
2. Specs at http://delavo.com/news/support/faq/
3. Mastership of Delavo:)

John



Hi,

I have seen some e-mails today that suggest that Delavo 2.0 is just around the corner.

Do we have a list of requirements that can be shared to be a Delavo Angel or more specifically for me at least, minimum or recommended requirements for Delavo Hosting?

Brian

[DigitalDeen]

mean a private server (costing $$$ per month) or a VPS (Virtual Private Server) or a shared server?

[Larry Kennaugh]

Hi John

When you say a dedicated server.....I assume you mean a VPS type server? Surely a dedicated server can only be used by the root site that the Delavo is hosted on?

Thanks.

[David A. Bailey, Jr]

Hi John

When you say a dedicated server.....I assume you mean a VPS type server? Surely a dedicated server can only be used by the root site that the Delavo is hosted on?

Thanks.

[Jack Zenert]

Brian

1. A dedicated server
2. Specs at http://delavo.com/news/support/faq/
3. Mastership of Delavo:)

John

Hey John - the specs link is not working.

If I have a reseller account from you - does that qualify?
Thanks
Jack

[Jack Zenert]

With previous software (Fantasos, Delavo) John you were very strict on what documentation was created.

What restrictions / requirements are there now with Delavo 2 and it being handled by MJ / Construct Zero?

e.g. Can I write a guide called 'How to get started today with Delavo to automate your business' and sell it?

Thanks
Jack

[John Delavera]

A dedicated server is needed Jack
otherwise your customers won't be happy.

OR you can start with a reseller account
but there will be time you will need to move
your customers to your dedicated server
for serving them better. THAT won't be easy.

John



Hey John - the specs link is not working.

If I have a reseller account from you - does that qualify?
Thanks
Jack

[John Delavera]

No restrictions is the new policy once you respect the trademark.

The respect to the trademark means that you cannot use it
with domain names and that you need to add the following as
a CLEAR notice to your publication

DELAVO(R) is a registered trademark by The Internet Company.
All rights reserved worldwide.

John



With previous software (Fantasos, Delavo) John you were very strict on what documentation was created.

What restrictions / requirements are there now with Delavo 2 and it being handled by MJ / Construct Zero?

e.g. Can I write a guide called 'How to get started today with Delavo to automate your business' and sell it?

Thanks
Jack

[DigitalDeen]

a "dedicated server"
Is that a VPS or a true dedicated server at a much higher $$$?

[DigitalDeen]

Brian

1. A dedicated server
2. Specs at http://delavo.com/news/support/faq/
3. Mastership of Delavo:)

John

The link still isn't working.

[Jack Zenert]

I have seen the odd person selling Delavo - via email or on a website.
So there must be a new reselling / affiliate system set up.

Details??

Where to get links?

Payment structure?

Thanks
Jack

[Mark Joyner]

Hey Jack, there is only the affiliate program now - if you've downloaded the new Delavo you're already a part of it.

As for re-selling, that's not allowed anymore. Would you mind forwarding any of those emails you got to transition@delavo.com?

Thanks!

[Jack Zenert]

Hi Mark,
I found the affiliate link for Delavo - thanks.

As for resellers - it was actually an affiliate link so all is good.

Looking forward to more from you and Delavo!
Jack

[Jack Zenert]

To move up to a dedicated server - can you give recommendation on company, and again post the specifications since the link from above does not work.

(John, which company do you use?)

Thanks
Jack

[John Delavera]

Jack I use LW http://findv.com/LW

Delavo/Fantasos/JVM1 all have the same specs

http://turbohelpdesk.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=32&nav=0,10

John

To move up to a dedicated server - can you give recommendation on company, and again post the specifications since the link from above does not work.

(John, which company do you use?)

Thanks
Jack

[Jack Zenert]

Thanks John,
I appreciate the quick response!

Will you be offering hosting in the future as a product for those who get Delavo? And will you be actively promoting Delavo going forward?
Jack

[John Delavera]

Jack

> Will you be offering hosting in the future as a product for those who get Delavo?

Nope - because we'd prefer to send customers to Delavo Angels & Hosting providers

> And will you be actively promoting Delavo going forward?

Of course:)

John

[lindyb]

Hey John and Mark,

Delavo newbie but loving what I see so far... awesome effort.

I've got a bunch of people I'd like to recommend this platform to, but haven't come across any mention of an affiliate link for this - thought I'd check that this facility was actually available before I did the mail out??

Cheers
Lindy

[Andre Foisy]

Hey John and Mark,

Delavo newbie but loving what I see so far... awesome effort.

I've got a bunch of people I'd like to recommend this platform to, but haven't come across any mention of an affiliate link for this - thought I'd check that this facility was actually available before I did the mail out??

Cheers
Lindy

In your delavosecure account at http://delavosecure.com/2/ under promote you should see links to promote with your affiliate ID.

[Donna Walsh]

If you log into the help desk, and look in the FAQ, you will see that there
currently is NO affiliate program available although one is in the works.

Donna