says install was successful, but then getting autho error

[Diane Zidek]

~~~~~~~~~~~~I posted this in general discussion by accident, I see it should properly go here
~~~~~~~~~~~~please forgive the double post.~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Hello Forum,

Yesterday I installed my Delavo, hurray! I followed the instructions and all went fine. I got
the message that said "Delavo Installation Installation Complete" and it provided my
Admin codes.

The error is happening when I go to my site. I'm getting the following error.

"You don't have permission to access /delavo/auth/login.html on this server.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request."

Is there something I can do to resolve this?

Much appreciate any help/suggestions.

Kindly,

Diane


ps - the install has been done on Hostgater if that helps.

[Robert Lawless]

Hi Diane...

I sent you a PM back. Let me know how things go with Hostgator.

- Robert

[Diane Zidek]

All fixed! Hostgater made the correction/fix on their end. Thank you for your support!

Diane

[Robert Lawless]

No problem. Glad that everything is now working for you.

If you need any other help or assistance, post on the forum
as others may be able to help you out, or shoot a PM and I
will help where I can : )

- Robert

[Diane Zidek]

Fantastic, thanks Robert.

[Hue Anne]

I have exactly the same error message can you also send me the relevant info to fix this problem.

Megan

[Brian Collins]

I have exactly the same error message can you also send me the relevant info to fix this problem.

Megan


Hi Megan,

There is a whole thread about the Hostgator issues here:

http://delavo.com/support/index.php/topic,16.0.html

Brian

[Hue Anne]

Thank you , Thank you problem solved huge sigh of relief ;)

[Diane Zidek]

Hurray!