Question about manuals

[DigitalDeen]

Have a new DELAVO owner that got a copy of DELAVO from me. Seems to be like I was a few years ago with no experience in script install. Needs the install manual which is inside the DELAVO Club area. Does he need to purchase a Club DELAVO membership to access that?
Seems kind of like a bad deal to have to make him pay to get install instructions for a free program but then again .... maybe I should let him pay me to install it? :)

[Brian Collins]

Hi Deen,

Your customer needs to log in to the Delavo.com/news section and will find the manual & video there for download (pesonal use) failing that you can install it for them (good PR).

Brian

[Donna Walsh]

Deen

He will want the install manual as it also shows how to update Delavo.

And as Brian says, he will find that manual inside
http://Delavo/news.com Also all the other CORE manuals so he will
want to get those too.

(No F1.18 or plug-in manuals are available there though as I no longer
write manuals for John.)

Donna

[DigitalDeen]

He says he's tried to log in but can't. My suspicion is that he never signed up in John's DELAVO. I sent him instructions on that. He claims he never got the info, but I know I did when I used one of my Ambassador licenses for another site. I think he missed it somehow.

Waiting for his next message to see if that worked.

[DigitalDeen]

Deen

He will want the install manual as it also shows how to update Delavo.

And as Brian says, he will find that manual inside
http://Delavo/news.com Also all the other CORE manuals so he will
want to get those too.

(No F1.18 or plug-in manuals are available there though as I no longer
write manuals for John.)

Donnathat he tried that. DELAVO shows that he is logged in to DELAVO, then the message directs him to sign out and login again. I sent him a link to the install instruction pages in the Delavo.com/news site and he still can't get in. Sounds like something is amiss and a support ticket needs to be started.